faqs

We only take online bookings in advance. You should receive an email from our booking platform (Simply Book) confirming details such as appointment time, your address, and cost. If you haven't received a confirmation email, please check your SPAM folder first and then give us a call. We will endeavor to arrive within 10 minutes either side (half an hour window) of the listed appointment time. If we expect to be earlier or later, we will call you. Reciprocal courtesy is requested as well; if you're going to be a few minutes late or if plans change, please call us right away. Upon arrival, we will confirm the work you'd like us to complete, fit the restraint, and demonstrate how to correctly use and adjust it until you're comfortable. We will also issue a certificate from the RMS within 48 hours of the fitting to show that the restraint has been correctly fitted. Please don't ask us to rotate (forward face) a child restraint unless: a) Your child is at least 12 months old; b) Is comfortably walking; c) Meets the height markers on the child restraint. d) There are some exceptional circumstances where it's appropriate to rotate a child irrespective of the above, but you need to call and talk to us first.

Our prices are simply a reflection of the time required, including travel time to complete the work requested to a high standard. Travel time is the one thing most customers don't account for when researching our prices. Link to our pricing page can be found here.

We are based in Liverpool, Sydney, and generally service suburbs within a 15 km radius. For areas outside this radius, please contact us directly to discuss your needs. For a full list of suburbs we service, please see this link.

As a rule of thumb, we do not service bookings that are last-minute or outside our normal business hours. However, in exceptional circumstances, please call us directly, and we will do our best to accommodate your needs.

We accept cash, card, or EFT, usually upon completion of the work. For certain services, we may require upfront payment at our discretion.

Usually around 10-15 business days for a Deluxe Clean. The Deluxe Clean the fabrics and inserts are commercially laundered, and, if needed, cleaned again so any soiling is removed. The shell is then thoroughly cleaned by hand to remove any liquids that have been spilled, or crumbs that have made their way into the small gaps in your seat's shell. The harness is then wiped over, many many times, to remove any soiling. Materials and inserts are then air-dried, assessed and delivered back to you fresh and clean.

Yes we offer hire of child restraints, two weeks is the minimum period and the restraint must be fitted by us. We recommend booking at least two weeks in advance so we can ensure we have available hire stock for you.

An anchor point is the part of a vehicle to which the top tether of a child restraint is secured. If you need a custom anchor point retro-fitted to your vehicle, please call Baby Safe Head Office directly on 1300 44 BABY.